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Outline of the Online Strategy Document for the Indian National Congress

Organizational Background 

The Indian National Congress (INC) also commonly called the Congress is one of the two major contemporary political parties in India, the other being the Bharatiya Janata Party. It is one of the largest and oldest democratically-operating political parties in the world. Founded by freedom fighter activists in 1885, it dominated politics nationally for most of the period from 1947–89. There have been seven Congress Prime Ministers, the first being Jawaharlal Nehru, serving from 1947–64 and the most recent being Manmohan Singh, serving from 2004-14. The party's social liberal platform is largely considered to be on the Centre-left of the Indian political spectrum.
In the last general elections in May 2014, the party suffered its worst defeat ever at the hands of the BJP. A major contributor to the defeat was the lackluster online campaign of the party as compared to a very energetic and robust online campaign run by the BJP, which saw extensive use of online media tools like Facebook, Twitter and YouTube. Going forward I personally believe that online campaign tools will hugely influence Indian elections and the Indian National Congress needs to have an online strategy it if wants to harness these changes to its advantage.

The POST Framework

We will develop the online strategy document based on the POST framework which is briefly described below as outlined by John Bernoff (co-author of The Groundswell) here. In short:
  • P is People. Don't start a social strategy until you know the capabilities of your audience.
  • O is Objectives. Pick one. Decide on your objective before you decide on a technology. Then figure out how you will measure it.
  • S is Strategy. Strategy here means figuring out what will be different after you're done. Imagine the endpoint and you'll know where to begin.
  • T is Technology. Once you know your people, objectives, and strategy, then you can decide with confidence.

The POST for Indian National Congress

People: The target audience for an online strategy for the Indian National Congress as largely two sets of people:
·      Firstly the students ranging from ages 16 to 24 from High School to Professional studies – they are highly skilled in social media and spend a considerable time online blogging, surfing and chatting
·      Secondly the working professionals ranging from ages 24 – 64 – they are also active on social media although a large part of their online presence is consumption of news and emails
·      Lastly homemakers and retired elders – They are occasionally online for largely entertainment purposes as well as for reaching out to relatives and friends through social media. Online skills limited to browsing, Skype and Facebook plus email in some cases

Objective: The main objective would be to establish outreach and open a direct two-way communication channel between party leaders and their constituents.

Strategy: I believe that as a result of this online strategy the party should be able to establish a direct two way communication channel between the voters plus workers if the party and their leaders such that it works as a medium of disseminating key information, messages as well as soliciting feedback.

Tool:  Based on the above parameters the online strategy document will evaluate different online tools like wikis, blogs, Facebook campaigns, Twitter, YouTube, Instagram etc. or a combination of these tools to achieve the objective stated above.

I am also highly influenced by the class reading this week on the Arab spring and the fact that online strategies also need to be in sync with offline strategies for ensuring success. Thus my online strategy will involve components of online training of party members who are net illiterate and will also incorporate elements of offline activities to further the “Objective” of increasing outreach between the party leaders and their constituents.

The effectiveness of the online campaign will e measured through Data analytic, the metrics of which will be defined in the online strategy document which will not only focus on the frequency but also the quality of the engagement that the strategy will facilitate.

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