Organizational
Background
The
Indian National Congress (INC) also commonly called the Congress is one of the
two major contemporary political parties in India, the other being the
Bharatiya Janata Party. It is one of the largest and oldest democratically-operating
political parties in the world. Founded by freedom fighter activists in 1885,
it dominated politics nationally for most of the period from 1947–89. There
have been seven Congress Prime Ministers, the first being Jawaharlal Nehru,
serving from 1947–64 and the most recent being Manmohan Singh, serving from
2004-14. The party's social liberal platform is largely considered to be on the
Centre-left of the Indian political spectrum.
In the last
general elections in May 2014, the party suffered its worst defeat ever at the
hands of the BJP. A major contributor to the defeat was the lackluster online
campaign of the party as compared to a very energetic and robust online
campaign run by the BJP, which saw extensive use of online media tools like Facebook,
Twitter and YouTube. Going forward I personally believe that online campaign
tools will hugely influence Indian elections and the Indian National Congress
needs to have an online strategy it if wants to harness these changes to its
advantage.
The POST Framework
We will
develop the online strategy document based on the POST framework which is
briefly described below as outlined by John Bernoff (co-author of The
Groundswell) here.
In short:
- P is People. Don't start a social strategy until you know the capabilities of your audience.
- O is Objectives. Pick one. Decide on your objective before you decide on a technology. Then figure out how you will measure it.
- S is Strategy. Strategy here means figuring out what will be different after you're done. Imagine the endpoint and you'll know where to begin.
- T is Technology. Once you know your people, objectives, and strategy, then you can decide with confidence.
The POST for Indian National
Congress
People: The
target audience for an online strategy for the Indian National Congress as
largely two sets of people:
· Firstly
the students ranging from ages 16 to 24 from High School to Professional
studies – they are highly skilled in social media and spend a considerable time
online blogging, surfing and chatting
· Secondly
the working professionals ranging from ages 24 – 64 – they are also active on
social media although a large part of their online presence is consumption of
news and emails
· Lastly homemakers
and retired elders – They are occasionally online for largely entertainment
purposes as well as for reaching out to relatives and friends through social
media. Online skills limited to browsing, Skype and Facebook plus email in some
cases
Objective: The
main objective would be to establish outreach and open a direct two-way communication
channel between party leaders and their constituents.
Strategy:
I
believe that as a result of this online strategy the party should be able to establish
a direct two way communication channel between the voters plus workers if the
party and their leaders such that it works as a medium of disseminating key
information, messages as well as soliciting feedback.
Tool: Based on the above parameters
the online strategy document will evaluate different online tools like wikis,
blogs, Facebook campaigns, Twitter, YouTube, Instagram etc. or a combination of
these tools to achieve the objective stated above.
I am
also highly influenced by the class reading this week on the Arab spring and
the fact that online strategies also need to be in sync with offline strategies
for ensuring success. Thus my online strategy will involve components of online
training of party members who are net illiterate and will also incorporate
elements of offline activities to further the “Objective” of increasing
outreach between the party leaders and their constituents.
The effectiveness
of the online campaign will e measured through Data analytic, the metrics of
which will be defined in the online strategy document which will not only focus
on the frequency but also the quality of the engagement that the strategy will
facilitate.
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